HostPapa is one of the most discussed web hosting service providers.
This is probably due to the fact that, although it has only been active since 2006, it already has more than 500K+ websites running on it.
It has been founded by Jamie Opalchuck, a well-known name in the technology industry.
There are some features that could make it a good choice, starting from the availability of customer support in multiple languages, despite their servers are only located in the USA and Canada.
However, if you browse the net, you’ll find several controversies about this web hosting service provider.
That’s why we decided to make this HostPapa review: it’s important to know some underhanded things that will help you make the best possible decision.
We’re not saying that HostPapa is good or it’s not, because, as always, it depends on your needs, on your business, and your available funds.
If you don’t want to read the full review, you can jump to the conclusions and make faster decisions.
If you want to learn a bit more about HostPapa, keep reading and discover all pros and cons of one of the most used service providers for WordPress (but not only).
HostPapa: What You Need To Know
There are some enthusiastic reviews of this web hosting provider, and others not so good.
This is quite normal, and we focus the attention on reasons to consider for both.
The first thing to consider is that they address directly to small business owners in the first place.
We really like this clarity in targeting one specific category of businesses, to avoid confusion, and bad interpretations.
Before jumping to their hosting plans, we’ll consider something more “general”, and we decided to start from the likely most controversial feature: their customer service.
HostPapa Customer Service
The thing that struck us most about the reviews found online is that, generally, there is no middle ground.
According to some users, things are simply great.
According to others, there may be several issues, related to some of the following aspects:
- Website over usage and performance
- Website shut down for too much traffic (disputed by customers)
- No support from customer service (the most reported issues in general)
- Need or forcing to upgrade
- Not so accurate advertising
- Too much upsells
- Low-security standards
Most customers agree that HostPapa has been one of the best and most reliable web hosting providers for years, but something has changed recently.
We want to say that the customer experience largely depends on so many factors so that you can’t base your decision solely on that.
In fact, as you can see from the screenshot posted before, on Trustpilot the overall opinion is very good, despite the people who say the contrary.
They are very serious when it comes to SSL certificates, and provide two different plans to choose from.
This is good from one side, but we don’t really like that from another.
In fact, you must pay for getting SSL certificates.
For sure, this is a great service, especially because of their partnership with Globalsign, a trusted certification authority guaranteed by WebTrust. So, there is nothing to do about the effectiveness and the quality of these SSL certificates.
However, most competitors, from iPage to SiteGround, give SSL for free, included in their hosting packages (other companies, like Bluehost, now make them available for all assigned and parked domain names set up in your account)
This service is available for websites running on Shared Hosting and Reseller Hosting plans.
There is a simple procedure to follow, and everything will be fine (the entire process is managed through cPanel).
The partnership with Cloudflare is one of the best things about this hosting provider because it makes available several benefits:
- It speeds up your website
- It maximizes your uptime
- It optimizes your website performances
- It enhances the security and protection of your website
Unlike previously observed with SSL certificates, this service is free of charge and you should activate it as soon as you sign up.
If you want to further increase the security of your website, you can consider this PRO Suite made available by iThemes.
Please note that if you purchase one of the SiteLock options, CDN is already included in your plan, so that you have no need to enable or sign up for another CDN product.
This is another very useful solution to protect further your website.
As you see in the screenshot posted above, there are three progressive plans to choose from.
The general, immediate benefits of activating these options are:
- Enhanced protection of your online reputation
- The possibility to show the SiteLock Secure Badge
Then, these plans also make available alerts in real-time (because of advanced scanning looking for malware, SQL injections, cross-site scripting, and other threats).
In addition, you are also provided with SiteLock’s Website Application Firewall (WAF), to prevent attacks before they even happen.
This is a premium feature, however, it delivers a lot and it’s worth considering for sure.
Nowadays, the SSH (Shell) or Telnet access to shared hosting servers is no longer available.
This became necessary because of some issues, which made servers unstable.
So, only VPS plans still have the possibility to work with SSH.
That’s why you should rely on FTP if you run your website on a shared hosting plan.
The hosting offer is definitely good especially for small business owners, but also for more advanced websites that run on WordPress, or any other CMS.
From the very beginning, they claim you’ll get one of the best page speed and uptime guaranteed.
You can also work with a wide variety of tools to help your business grow (unfortunately, many of these are premium features, and you must pay to get them).
WordPress users can find specific tools to install everything with just one click, as well as many other features to make easier the WordPress experience.
HostPapa also presents a special plan for online stores, which is good, just because of the uniqueness of this business type.
Now, let’s discover more about the specific plans they have to offer.
HostPapa Hosting Plans
The screenshot below presents the three different and progressive plans you can choose from.
The basic level is very interesting, especially because they give you two websites to start with, and not just one with the vast majority of other competitors.
More than this, you also have a free domain registration, and a definitely higher than others disk space, with up to 100Gb.
This offer is far better than most other service providers if we look at the most basic hosting plan.
If you are interested in this offer, we suggest going for the Business plan from the very beginning, especially because of the possibility to have unlimited MySQL databases, unlimited email accounts, unlimited add-ons, and 2X more CPU and MySQL resources. All that at the very same introductory price.
This offer is more than simply good, and we really like it, that’s why we decided to suggest HostPapa as a recommended hosting provider.
Not to mention the Business Pro plan, which delivers great benefits despite a quite low introductory price.
HostPapa Web Hosting
You also have the opportunity to focus 100% of your attention on your business, while leaving all the rest to a team that will manage your shared hosting.
The price is not the very best, to be honest, however, you are totally covered (we are not at the level of InMotion Hosting, however, this offer is really one of the tops for shared hosting).
We want to make clear that HostPapa is not to blame for higher than expected renewal fees, even though they make available several features as premium offers.
For this price, you have more advanced features running in the background, while you only manage your business.
Just like having a squad behind you, that cares about your work.
Similar services, in general, are not made available for shared hosting plans.
Without going into specific details, we can however say that this is another point in favor of this company, which deserves much more attention than it may seem from the reviews on the net.
HostPapa WordPress Hosting
There is a special offer for all people who run WordPress websites (or want to).
The first plan, the most basic one, called WP Starter, already presents some very good features, such as two websites, free main registration, and basically no limits for traffic and bandwidth.
Of course, if your website receives tons of traffic daily, it would be best to have more advanced plans.
All the essential features are good because include free SSL certificates, a super-caching option, and cPanel. You don’t have unlimited emails, but 100 addresses are more than good for most businesses.
If you can afford it, we suggest going for the plan in the middle, called WP Business: it’s packed with very useful tools, such as unlimited emails, unlimited storage, enhanced SSD drives, just to name a few.
The ultimate plan for WordPress has even more, but it’s recommended only for businesses with significant growth and many additional needs.
Let us say a few words about Jetpack because there are several other web hosting providers that make it available from the basic level: we don’t actually use it, but we know that this plugin has a huge fan base, and it may help for sure.
Our suggestion is to use it if you already know it, otherwise, you should install the PRO Security Suite created by iThemes for basically all purposes.
HostPapa provides a dedicated offer for online stores because this type of business can be tricky also from the hosting point of view.
As always, they provide a great 2 websites start for the basic plan. This is even more important for online stores, because you may have some product variants to store under another domain. Alternatively, you could (you should) own a second domain that’s similar to the first one, to drive more traffic and possibly “dominate” your niche.
From the basic plan, you also have the possibility to use 400+ Apps, including Softaculous, for the easy install of CMS and many other tools: unfortunately, not all these tools are available for free, and this is one of the most reported “downsides” from HostPapa customers.
We notice a huge difference in the use of Website Builder if we compare the Starter/Business plans with the Business Pro plan: in the first two, you can work on 2 pages only, while you are free to create 1.000 pages within the professional plan. This is a too big difference.
We suggest considering the Business Pro plan from the very beginning of your online business journey, because you can rely on a solid working platform, with a low introductory price; in addition, you will not have the need to upgrade for a long time, unless you want to go for a VPS.
This is the most appreciated interface to manage everything, so we are glad HostPapa integrates it into their offers.
There are several reasons that make people love cPanel, like the perfect organization of tools according to their specific category, along with the ease of use.
HostPapa provides a comprehensive guide on cPanel to help the people who get acquainted with this control panel for the first time.
Using cPanel can also be very effective to make regular backups of your website (this is important to keep your business safe).
To this end, if you’re using WordPress, and in case you don’t want to make manual backups from cPanel, you can rely on Backupbuddy, the likely best plugin on the market to make fast, easy, and perfect website backups.
If you are already familiar with it, there isn’t much to add.
HostPapa Website Builder
This is one of the most complete offers you can find on the net, even though we would like to say that it is almost too much, especially for small businesses.
The most basic plan is a bit more than a demo version, in fact, you can create up to two pages: however, there are some simple blogs that can find this offer good for their purposes.
The solutions in the middle, called Business, and Premium, respectively, are the most interesting for small businesses.
You can rely on mobile-friendly, and responsive mobile templates, which nowadays is simply an essential condition for running an online business.
The difference between the Business and Premium plans is, however, significant: in fact, the Premium Plan provides advanced HTML and CSS editing possibilities, and this is not necessary for people who are not designers, nor programmers.
Strictly speaking about technical features, this Website Builder really is one of the best on the market, no questions asked.
HostPapa Website Builder Review
We’ve considered the technical value of this great website builder.
This is the REAL point when it comes to website builders in general.
Perhaps it is not necessary that you are a real designer, however, it’s much better to have some knowledge of design, graphic communication, and other things related to branding.
This is basically the reason why we don’t really like using website builders because they are not for all.
You can create a great website, very beautiful from a stylistic point of view, but it may not work for business purposes.
That’s why we recommend not to judge a hosting provider solely on the basis of tools and features that do not directly affect the performance of your website: you must consider speed, uptime, security, support, performance tools, even domains, if you like, but anything external to this, such as graphics, can be found elsewhere and can even be more effective.
HostPapa G Suite
If you like using G Suite, you’re totally covered.
There are two plans to choose from: the only difference between them is that the second option gives you unlimited storage and Vault.
Perhaps not always necessary, meaning that the first option can be more than good for most businesses: in fact, you have access to the whole G Suite (with all Apps), and up to 30 Gb of storage per user.
Not to mention anti-spam filters and special support from the dedicated PapaSquad G suite team.
You can use your G Suite from any device, and especially if you have a team, or if you use to cooperate with other people, this service will help you a lot in the daily tasks of your business.
There’s another important thing worth mentioning: you can literally “transfer” your previous emails to your new HostPapa G Suite account, meaning that you can start any moment, without issues.
This hosting provider makes available both Linux VPS and Windows VPS: not all competitors do the same (in fact, in most cases you can only choose Linux servers).
The offer for VPS is really interesting and detailed: there are five progressive plans to choose from, to fit the needs of any business, even the most demanding.
These offers should be considered by experts or people whose business is growing significantly.
We don’t go into the specific details of every single plan, because everyone has to think about what their specific needs are.
Within these plans, you can use a variety of programming languages like CGI, PHP5, Python, SSI, Perl, and more: in addition, you can benefit from an advanced interface to manage everything even better than what you could do with cPanel.
You also are provided with $200 of free credits to spend in advertising, even though this is a thing that needs great attention (if you’re not an expert in paid advertising, the risk of losing money is high).
The support team is always available, 24/7/365, via telephone, email, and online chat.
You have the possibility to register a new domain and then purchase a hosting plan.
With HostPapa you can register two websites (meaning two domains) from the very basic plan, meaning that you can search for your main domain name and a possible variant to drive more traffic, or dominate your niche.
But these are just ideas, you are totally free to search for a totally different domain, then run two businesses at one, it’s up to you.
HostPapa Domain Registration
Before registering your new domain, there are some things to consider.
If you are going to run a business, we always suggest registering a .com domain, because there still are more chances to rank in Google and other search engines on equal terms.
In the screenshot below you can see some “new” domain extensions, which belong to the so-called “new gTLDs”, such as .like, .guru, and many more.
They are not “bad”, however, a .com domain name is still to prefer if you plan to get SEO traffic 8but things may change in the future, who knows?).
A tip from us: we don’t really like to keep the domain name and hosting in the very same place, in fact, we register our domains 8and we keep them) on Namesilo, which also provides the best prices on the market.
We suggest you do the same.
You can find several coupons to get the best pricing conditions when you sign up for the first time.
There’s not so much to say about that, because HostPapa is one of the best web hosting providers when it comes to introductory prices.
Also, they don’t charge too much with renewals, unlike what happens with other competitors.
Our suggestion is to check right now if you can benefit from a special coupon by clicking below.
There are limited-time promotional prices available to new customers only.
All these promotions are valid only for the initial term at the time of purchase.
These prices do not apply to successive or renewal periods.
HostPapa shared web hosting plans typically renew at the regular rate.
This hosting company is very good in the matter of pricing and especially renewals because you can start low and work at best by keeping fees reasonable.
As you can see in the screenshot posted above, there is a great convenience in paying for three years in advance.
Fees are always good, and you can have almost 6 months for free with a 3-year payment.
The posted image refers to shared plans only, however, things are very similar also for WordPress Hosting, as well as any other hosting program, including VPS.
In short, HostPapa is one of the best companies on the market when it comes to costs/benefits ratio, and they are among the “very best” for what concerns renewal fees (this often represents a significant obstacle for many users).
We have a good opinion of HostPapa and its services.
You can find some controversial reviews online, however, this is normal, especially if we consider the huge number of people who run websites on these servers. There may be some issues for what concerns customer support (to this end, a so large customer base is always difficult to handle), and also things like refund policies, or some upsell, could be better for sure.
On the other hand, they are among the very few companies which make available 2 websites (domains) since the very basic plans, not to mention one of the best website builders, high security, and uptime.
For these and other reasons, we recommend checking this web hosting provider, also because they allow you to start your online business very fast and easy.
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We list below a series of pros (green bullets), and cons (yellow bullets for things that could be improved, or red bullets for real downsides).
Here are the pros:
- They are very clear because address small business owners
- Well-recognized as one of the most reliable hosting provider for many years
- Opportunity to install Cloudflare as default
- Great security with SiteLock
- Great speed and uptime
- Great for WordPress Users
- Possibility to run 2 websites from the very basic plans (great!)
- Special attention to eCommerce
- Integrates cPanel
- Website Builder is one of the best in the market
- Very good G Suite integration
- Robust VPS plans
- A lot of deals and coupons for new customers
- Very reasonable renewal fees
Here are things that could be improved:
- Customer support can be improved
- There are some hidden fees
- You must pay to get some tools that could be available within the selected plan, such as SSL certificates
- SSH is not available (only for VPS), even though it’s a minor issue
- Managed Web hosting a bit too pricy, but it works well
- Some users feel to be “forced” to upgrade
Here are real downsides:
- There are no real downsides
What To Do Now
We hope that this HostPapa review was helpful for you.
Now, check HostPapa plans right now and start your new business journey!